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eSmart Libraries

eSmart Libraries Check In - edition 46

12 months to go!

In 2012, the Telstra Foundation and the Alannah & Madeline Foundation together with the support of the library industry, launched one of the most significant community cyber safety initiatives undertaken in Australia.

The Telstra Foundation invested $8 million over six years for the eSmart Framework specific to public libraries. Resources and support are offered to every public library in Australia at no cost. It’s no surprise that more than 70% of libraries in Australia have taken up the initiative.

Support for eSmart will continue past 30 June 2018 for registered libraries, however, no new libraries will be able to join the program. There is no better time to become an eSmart Library.

Whether you are part-way through your eSmart journey, or yet to start, we are here to help. Contact the team at and we will do everything we can to support you.


New libraries to eSmart
We would like to give a warm eSmart welcome to the following libraries who have registered for the program:

  • Alexandrina Council Library Service, SA
  • City of Perth Library Service, WA
  • Central Murray Regional Library Service, NSW
  • Sunshine Coast Libraries, QLD
A big congratulations to the libraries who have achieved eSmart Status in the past few weeks:
  • Holdfast Bay Library Service, SA
  • Moonta School Community Library, SA
  • City of Stirling Library Service, WA
  • Ipswich Libraries, QLD
  • Newcastle Library Service, NSW
  • Swan Hill Regional Library Service, VIC

Connect workshops for libraries
The Alannah & Madeline Foundation now offers cyber safety workshops which cater for all ages and audiences. These workshops have been developed by our experts and are suitable for library staff, local schools and the broader community.

Libraries can select from standard workshops or build their own by selecting from a range of modules. Workshops start from $500 with discounts for eSmart registered libraries, and when you register for two or more workshops.

Connect workshops incorporate fundamentals from all of the Foundations programs, including eSmart and are accredited by the Office of the Children’s eSafety Commissioner.

Cyber safety
These 60 minute workshop topics include: Policies and Processes - cyber safety and bullying; #Trending – Youth Behaviours and Technology; and Digital Reputation and Privacy.

These workshops draw on the latest research from the National Centre Against Bullying (NCAB) and provide an overview of bullying – what it is, what it isn’t and what you can do about it.

Tailored workshops
If there is a particular topic that you would like covered, we can offer tailored workshops to suit your organisation’s needs.

For more detail on the workshops available, please visit, email, or call the team on 1300 592 151.


National eSmart Week!
Save the date: 4-8 September

Please add this date to your diaries and join libraries and schools from around Australia in the third annual eSmart Week!

This year’s theme is Building cyber safe communities.

Once registrations are open, we will send you a free updated activities toolkit to engage your community. More information will follow.

Any queries, please
contact the team.

Case Study
Moreton Bay Regional Libraries offered a particularly enlightening Case Study with tips identifying how they incorporated eSmart into many of their day to day operations.  

The leadership team endorsed their journey, which was their key to success. 
Read the full case study
L-R: Nicole Hunt and Tara Murphy, Moreton Bay Regional Libraries

NEW! Sustaining Journey Helper
A brand new Journey Helper is now available for all those libraries in the Sustaining phase of their eSmart journey! Currently, 290 libraries have integrated eSmart into their policies, staff development and library training sessions and are looking to embed new ideas for continual improvement. This Journey Helper is the latest of four and will be sent out to Coordinators when eSmart status is reached.

Exciting updates have been made to all the Journey Helpers at each stage, and a bundle of new resources made by libraries, for libraries. 

You can start using them immediately.


NEW! Cyber safety resources page - Action 4.2
Finding cyber safety and digital literacy information providers is now much easier. The eSmart website now lists more than 35 online specialist providers, giving staff access to a range of information in one central place. This is a great tool to refer to and the list includes reporting sites, self-learning cyber safety modules, short videos, latest statistics and best-practice resources.

You and your staff will be able to recommend and guide library members to a wealth of current cyber safety information and, best of all, it will be kept up to date for you. 


NEW! Code of Conduct Templates- Action 2.1
Some of the most popular library resources on offer have been designed by libraries during their eSmart journey to share. These three colourful Code of Conduct templates encourage appropriate on and offline behaviour in your library and are ready to use immediately. It’s as easy as downloading the document, adding your logo and modifying to suit your library service.

  1. Code of Conduct designed by Hobsons Bay Libraries, VIC
  2. Mind Your Netiquette – inspired by Wimmera Regional Public Libraries, VIC
  3. Code of Conduct created by City of Port Adelaide Enfield Library Service, SA

NEW! Best practice resources from libraries
Viewing resources from other libraries has assisted Working Groups in developing their own policies and training plans.  Libraries are encouraged to use the information within the online Resources Library and make it their own!

Take a look at the latest from other libraries:


Tips and tricks for being cyber safe

  • Combating malware and ransomware remains a constant concern to IT support teams in local government. Stay Smart Online recommends actions that may help you request an update to operating systems.
  • The internet is an invaluable tool for users of all ages and now, more than ever, it’s necessary for us to learn and teach others to navigate safely.  This Parents Guide to Internet Safety hones in on the online playground that surround young people. Scroll down to find the Guide.  You can add it to your library’s cyber safety page. (Action 4.2)
  • Looking for cyber safety tips for your younger users? Australian Communications and Media Authority (ACMA) and the Office of the Children’s eSafety Commissioner has produced this ‘sharp messaging’ poster with younger users in mind.  Especially good in WiFi or ‘beanbag’ areas. (Action 4.2) It's Free!
  • Reporting pathways for cyber crime are through ACORN and the eSafety Commissioner for under 18’s.  ThinkUKnow offers cyber safety information for libraries and schools to support young people as they navigate the online world.  Check out some useful factsheets covering topics for adults and young people.

One-on-one support visits available
The team continues to be available for eSmart introductory and ongoing training sessions at libraries around the country.

Working Groups are welcome to request a support visit at any time and now might be the time to start planning for next year.

We are due to visit WA on 14 & 15 June and QLD and NSW in late June – mid July so please contact us if you would like to schedule a meeting.


Order Notification for Digital Inclusion Forum
State Library of Queensland is hosting a free professional development opportunity for public library, government staff and others working to support digital inclusion on Monday and Tuesday, 26 and 27 June 2017 in Brisbane. The Digital Inclusion Forum will promote greater understanding, showcase good practice, and build effective workforces to support and raise awareness of the importance of digital literacy and access for everyone. Visit Public Libraries Connect for the full program and to register.